Key Responsibility

·       Develop and implement customer care programs, promotional campaigns, and customer appreciation initiatives.

·       Analyze customer habits and preferences to tailor programs effectively.

·       Oversee the purchasing of goods and ensure efficient inventory management.

·       Utilize Excel proficiently for data analysis, reporting, and program management.

·       Create detailed reports and present findings to senior management.

·       Manage and motivate a team, fostering a collaborative and productive work environment.

·       Ensure effective team communication and coordination.

·       Provide excellent written communication for program documentation and customer correspondence.

Qualification and Experience Requirement

Education                    

:

-       Bachelor‘s degree in Business Administration, Marketing, or a related field.

-       Fluent in English skills.

-       Loma 280, 290 is preferable.

Experience                     

:

-       At least 3 years of experience in Customer service, Customer Care.

Skills    

:

-       Proficient in English and Vietnamese both in speaking and writing.

-       Proven experience in customer service and program development.

-       Strong organizational and time management skills.

-       Strong proficiency in Microsoft Excel.

-       Excellent writing and reporting skills.

-       Demonstrated ability to manage and motivate a team.

-       Good initiative and team spirit.

-       Experience in purchasing and inventory management is a plus.

-       Able to work in high pressure working environment.