Job Scope / Position Summary

The role is designed to execute Call Center’s daily operations, deliver innovative and excellent services to customers.

Main Responsibility

• Execute daily activites in Call Center operation.
• Deliver the best service quality and quantity to customers.
• Being the first contact point to receive complaints from customers, collect sufficient information before delivere them to complaint team.
• Contribute to control drop call, outbound call service to meet company service requirement and KPIs.
• Co-operate with other team members, support new staffs fulfill their work effectively.
• Co-operate with related Departments, Stakeholders (if any), Vendors to smoothly resolve call center operation issues.
• Support Division targets and Company objectives as and when assigned by Manager.

Qualification and Experience Requirement

• University degree.
• Fluent in English skills.
• Loma 280, 290 is preferable.
• Have experience in Call Center service.
• Proficient in English and Vietnamese both in speaking and writing.
• Excellent interpersonal and self-motivated, always ready to provide guidance to team members.
• Ability to identify, analyse, organise, solve issues and reported problems in a timely and effective manner.
• Good time management skill.
• Able to work in high presure working invironment.
• Good computer skill.
• Good initiative and team spirit.