Main Responsibility

• Justifying the validity and completeness of claim file
• Giving out appropriate requirement for information, documents and investigation
• Making sound claim assessment and accurate claim decision
• Providing excellent service to customers, agency force and others
• Handling customer’s complaint
• Monitoring pending claims and ensuring service TAT
• Training and coaching claim assessors
• Taking charge of other tasks/projects as and when assigned by Claims Manager

Qualification and Experience Requirement

• University degree, medical back-ground is preferred
• 3-year experience in claim assessment or clinical experience
• Strong analytical and judgmental skills
• Interpersonal and supervisory skills
• Good at communication, negociation and presentation
• High level of integrity and initiatives
• Highly committed and self-motivated
• Well organized and be able to work under tight deadline and pressure
• Be familiar with computer software and usage
• Proficient in English and Vietnamese