Job Scope / Position Summary
The role is designed to handle admin task of Individual operations services
Main Responsibility
•Listening and checking the accuracy of the Audio recording between the clients and the Agency.
•Perform quality assured (QA) the calls after the policies is issued.
•Taking charge of other tasks when assigned by Line Manager.
Qualification and Experience Requirement
•University/ College degree
•Prefer 1-2 years experience, customer service is prefered
•Carefully and focusing on the job
•Be familiar with computer software and usage
•Well organized and be able to work under tight deadline and pressure
•Well creative, proactive and flexible
•High level of integrity and initiatives
•Good communication, negociation and presentation
•Interpersonal and supervisory skils