JOB DUTIES:

1) Project Management: Ops cross-functional & specific

• Champions a project management discipline, providing expertise and support in the intake, initiation, planning, execution, transition and closure of projects organization wide;
• Assists Project Owners in planning project timelines, milestones, deliverables, using management methods and software tools;
• Provides on-going guidance to project teams and on continuous improvement initiatives;
• Leads and complete projects as assigned, including post-implementation review to ensure achievements.

2) Process Improvement Management:

• Leads and facilitates Process improvement training across department.• Assists managers in data analysis to support decision-making;
• Uses influence to drive change and promote improvement, both direct and indirect;
• Takes ownership of Operational projects which require cross-divisional process changes;
• Identifies and justifies projects for saving costs, improving quality and increasing productivity.

3) Operations Process Support:

Work cross company under the leadership of COO provide continuous improvement in the areas of:

• Operations Budgeting and Expenses, Unit cost
• Operations productivity: planning & actual
• Productivity Performance tracking
• Customer satisfaction and retention
• Operations MISOperations steering committees related reports and materials

JOB REQUIREMENTS:

1) Education:

• BA. Master preferred;
• Completion/ Certification in Operations Management, or Project Management (i.e., PMP), or Lean Six Sigma Certification preferred.

2) Experience:

• Minimum 3 years’ experience in a decision-making role in operations/ project management/ quality management
• Experience in a financial institution (insurance company, or bank) or an ISO certified company preferred.

3) Skills:

• Excellent communication skills
• Mature, confident and comfortable in dealing with a variety of contacts at all levels.

4) Abilities:

• Strategic and analytical thinker with a professional and positive disposition
• Excellent knowledge of data analysis/statistical methods
• Uses sound judgement to evaluate and analyze information, and effectively resolve issues
• Ensure time management & result-oriented.