Operational Excellence Manager


1) Project Management: Ops cross-functional & specific

  • Champions a project management discipline, providing expertise and support in the intake, initiation, planning, execution, transition and closure of projects organization wide;
  • Assists Project Owners in planning project timelines, milestones, deliverables, using management methods and software tools;
  • Provides on-going guidance to project teams and on continuous improvement initiatives;
  • Leads and complete projects as assigned, including post-implementation review to ensure achievements.

2) Process Improvement Management:

  • Leads and facilitates Process improvement training across department.• Assists managers in data analysis to support decision-making;
  • Uses influence to drive change and promote improvement, both direct and indirect;
  • Takes ownership of Operational projects which require cross-divisional process changes;
  • Identifies and justifies projects for saving costs, improving quality and increasing productivity.

3) Operations Process Support:

Work cross company under the leadership of COO provide continuous improvement in the areas of:

  • Operations Budgeting and Expenses, Unit cost
  • Operations productivity: planning & actual
  • Productivity Performance tracking
  • Customer satisfaction and retention
  • Operations MISOperations steering committees related reports and materials


1) Education:

  • BA. Master preferred;
  • Completion/ Certification in Operations Management, or Project Management (i.e., PMP), or Lean Six Sigma Certification preferred.

2) Experience:

  • Minimum 3 years’ experience in a decision-making role in operations/ project management/ quality management
  • Experience in a financial institution (insurance company, or bank) or an ISO certified company preferred.

3) Skills:

  • Excellent communication skills
  • Mature, confident and comfortable in dealing with a variety of contacts at all levels.

4) Abilities:

  • Strategic and analytical thinker with a professional and positive disposition
  • Excellent knowledge of data analysis/statistical methods
  • Uses sound judgement to evaluate and analyze information, and effectively resolve issues
  • Ensure time management & result-oriented.

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Nộp đơn ứng tuyển

Lương: Thỏa thuận

Địa điểm: Generali Plaza

Bộ phận: Operations

Hạn nộp hồ sơ: 01/09 — 30/09/2022

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