I - Job Scope

• Purpose of this role: Assist Opex Manager in overseeing all activities of technical works like project implementation, system enhancement, business requirement, UAT, ...
• Analyze MIS, statistic report to come up/ deliver solutions to improve Ops process(es)
• Please indicate financial and non-financial KPIs for this role: Control backlog, TAT, error and productivity of team.
• Please give a description of key challenge of this role: Built Individual team become a strong team has deep knowledge (about products, system, Ops transactions) and teamwork.
• Please describe which parties are usual contact in their role including internal or external parties and describe the nature of communication with these parties: cross departments, IT, distributions

II - Main Responsibilities

• Understand business problems and come up solutions, business requirement, seek business owner’s approval, UAT.
• Involve to UAT and testing for new product and follow-up with production issue from system
• Training and coaching for staff about product, guideline and manual
• Execute/ process all transactions of Operations (new business and/or policy services and/or claim)
• Statistics, reporting, technical works like project, system enhancement, UAT, ...
• Perform other responsibility and duty assigned by Opex Manager.

III - Requirements

Education:

• Accounting /Financial & Banking University degree,
• Insurance specialisation is priority..

Experience:

• At least 3 years of experience in Finance, Ops, and system enhancement/ reporting field
• Prefer: experience in supervision/ management role in insurance industry

Skills:

• Good in English and Vietnamese both in speaking and writing
• Good communication, organization and planning skills
• Knowledge in computer software and using computer system: excel, assess
• Effective time management and result oriented
• Highly committed and self-motivated, teamworking, ability to multitask